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Versa won't take a charge and won't turn on

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‎07-19-2019 04:08 - last edited on ‎07-22-2019 07:13 by Fitbit Moderator

‎07-19-2019 04:08 - last edited on ‎07-22-2019 07:13 by Fitbit Moderator

Noticed my Fitbit had switched off without warning last week. It was well charged so knew immediately something was wrong. 

Put it on charge and it said 0%. Then the screen started blinking. Let it charge up and didn’t wear it over night. Battery gone again by morning. Charged it again and screen not responding to touch or doing its own thing and switching between screens. 

 

Screen then developed a white tone around the edges. Took it off and emailed Fitbit July 11th. Received no reply. 

Retested it July 13th and screen is completely blank but sensor and Bluetooth still work. Battery last about 8 hours. 

 

July 19th, have yet to receive correspondence to my email. I have followed up 5 times. Have seen numerous similar incidents on this forum and followed all advice provided here. To no avail.

 

Have supplied videos and photos with emails. This is a technical issue. Can anyone provide some guidance as to how I can get advice on this issue please?

 

 

Moderator edit: updated subject for clarity

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‎07-22-2019 07:12

‎07-22-2019 07:12

@SunsetRunner I'm sorry for the late response. However, let me welcome you to our Fitbit Community. Regarding the charging issues that your Versa is experiencing, I was able to get in touch with our Support team and was told that they will reply to your email soon in order to follow up. Please keep an eye on your email account.

 

I appreciate your patience with this.

 

Let me know if you need further assistance.

JuanJo | Community Moderator

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