Versa won't take a charge or turn on

[Bethlovespink]

My versa's battery seems to be bulging. The battery drained and turned off. It now won't charge or turn on. The device is 15 Month's old, so I don't  think it covered by warranty. Any suggestions?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Bethlovespink, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the battery seems to be bulging and it won't take a charge. By the way, thank you for trying to get this issue resolved before contacting our forums.

I'd like to know if your Fitbit Versa vibrates when you put it on the charger.

In the meantime, try the troubleshooting steps that are listed in this help article. After this, charge your watch for 2-3 hours and see if it comes back to life.

Regarding your inquiry about the warranty, please visit this page.

Keep me posted! 😀

[Bethlovespink]

Thanks for the response. I have received an email from fitbit re my query after sending a Facebook message. There is no vibration when the versa when I set it on the charging dock. Sent from my Samsung Galaxy smartphone.

[JuanJoFitbit]

@Bethlovespink, I'm sorry for the late response. However, I would like to follow up and would like to know if the issue persists or if it got resolved after receiving assistance from our Fitbit support team via email.

Looking forward to your response.

[Suomisan]

I have the same problem. Wonder what to do? My versa doesn’t turn on or vibrate or charge and the battery seems bulging a bit.

[Bethlovespink]

Hi, mine ended up being replaced by fitbit.

[Jim2512]

• I have the problem, charger is doing nothing seems completely dead. I bought in Australia . It’s a Fitbit versa. I only bought 5 months ago . But now I am overseas in Bali . So cannot return to JB Hifi . Shame because I loved it. Unsure about buying another.
• jimpayne14@hotmail.com  if anyone can have a helpful suggestion.
• fingers crossed 

[Bethlovespink]

I contacted fitbit directly, as the retailer wasn't able/willing to assist.
I initially sent photos, then they asked me to return the fitbit and they
sent me a replacement. It took several emails back and forth, and some time
however they did replace it for me. (It was also a few months over the 12
month warranty period) I was grateful and happy with the service.