Versa won't take a charge

[SunsetRunner]

My versa isnt holding a charge. The time screen is coming and going and wont do anything else. It wont charge now either but is syncing to my iphone.

Moderator edit: updated subject for clarity

[SunsetRunner]

Hi, try restarting your Versa several times, also clean the contacts of your Versa and the charger. Try also another USB port or a wall outlet with an approved adapter. If none of these suggestions work, call Customer Support. Regards kuzibri

[JuanJoFitbit]

@SunsetRunner welcome to our Fitbit Community! i'm happy to assist you with your Fitbit Versa since it won't charge.

After trying the troubleshooting steps that shared @SunsetRunner, please try changing the clock face to one developed by Fitbit, not a third party clock face. Finally, charge your watch for 2-3 hours and see if the issue gets fixed.

Keep me posted on the outcome! 😀

[SunsetRunner]

Hi. Ive tried all these steps several times but no joy. Ive been charging it overnight to full charge but it runs out in 2-3 hrs. When i look at the time it comes on but then fades to white within a few seconds then goes off. 

[JuanJoFitbit]

@SunsetRunner I'm sorry for the late response. However, I appreciate the time spent trying the recommended troubleshooting steps.

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm so glad to hear that a solution was provided and you will be back on track soon.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[SunsetRunner]

Hi JuanJo. Ive done a webchat with customer services. We tried several things but couldnt get it working. A new replacement is now on its way. The service from Fitbit is brilliant i cannot fault the service 👍👍👍

Sent from my iPhone

[JuanJoFitbit]

@SunsetRunner I'm sorry for the late response. However, I'm so glad to hear that our Support team took care of your case and you will be back on track with a replacement unit soon. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀