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Versa won't take a charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-19-2019 12:33 - last edited on ‎11-20-2019 06:31 by Fitbit Moderator

‎11-19-2019 12:33 - last edited on ‎11-20-2019 06:31 by Fitbit Moderator

O% charge and will not charge while connected to charger?

What to do?

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎11-19-2019 12:46

‎11-19-2019 12:46

Hi @cinokc , first of all try a different USB port or, using an approved adapter, a wall outlet. If it still does not charge at all, contact Customer Support. regards kuzibri

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‎11-19-2019 13:42

In response to SunsetRunner

‎11-19-2019 13:42

Also please do these steps as well before contacting support

Please clean the contacts


Then Do a Restart

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎11-20-2019 06:30

In response to WendyB

‎11-20-2019 06:30

@cinokc, welcome to our Fitbit Community! Regarding the charging issues that your Versa is experiencing, I was able to get in touch with our Support team and was told that they assisted you via email. I'm so glad to hear that a solution was provided and you will be back on track soon.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often.

 

Thank you guys for your help @SunsetRunner @WendyB!

JuanJo | Community Moderator

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