Versa won't take a charge

[MattHea77]

Hello there, my Fitbit versa wont charge after a bath last night. Can you help please.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@MattHea77, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't take a charge.

I would like to know if your watch vibrates when you put it on the charger.

In the meantime, try the troubleshooting steps that are listed in this help article. After this, charge your watch for 2-3 hours and see if it comes back to life.

Keep me posted on the outcome! 😀

[MattHea77]

Hello, thanks for the reply. I have already tried those steps and it doesn't vibrate when I put it on charge. What else do you suggest?

[JuanJoFitbit]

@MattHea77, I'm sorry for the late response. However, I appreciate the time spent trying the recommended troubleshooting steps.

I was able to get in touch with our Support team and was told that they took care of your case. I'm so glad to hear that a solution was provided and you will be back on track soon.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀