Versa won't take a charge

[SunsetRunner]

My Fitbit lost charge and when putting it isn't the charging dock it isn't working. I have tried different power points in the house and changed the plug, cleaned the pins and the back of the fit bit and still isn't working. Also I have tried to do the factory re set and the fit bit logo doesn't appear. Any ideas what happened next?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @SunsetRunner, welcome to our Fitbit Community! Regarding the charging issues that your Fitbit Versa experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via phone and email. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.