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Versa won't take a charge

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‎07-22-2020 05:30 - last edited on ‎08-24-2020 06:16 by Fitbit Moderator

‎07-22-2020 05:30 - last edited on ‎08-24-2020 06:16 by Fitbit Moderator

The red light was on for a few days . This was causing the battery to go dead quickly.  Now today the watch will not charge. Only had this watch less then a year. This is ridiculous.. How can I get help from the company?

 

 

Moderator edit: updated subject for clarity

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‎08-24-2020 06:15

‎08-24-2020 06:15

Hi @MrsPepper, welcome to our Fitbit Community. I'm sorry to hear that the red light on the back of your Versa drained the battery fast and your watch won't charge now. I totally understand how you feel about this.

 

I would like to know if your Versa vibrates when you put it on the charger. In the meantime, try the troubleshooting steps that are listed in this help article. After this, charge your watch for the next 24 hours and see if it comes back to life and the battery doesn't drain fast.

 

Looking forward to your response.

JuanJo | Community Moderator

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‎08-24-2020 06:38

‎08-24-2020 06:38

My Versa wouldn't hold charge and now it is dead, does nothing when put on charger.  This is a replacement that I received in February 2019

 

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