help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa won’t track active minutes since major app update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-24-2019 15:02 - last edited on ‎08-26-2019 15:34 by

‎08-24-2019 15:02 - last edited on ‎08-26-2019 15:34 by

Hi all. 

So, my Versa is no longer recording activity minutes. It also wasn’t recognising exercise, since doing a hard restart (as advised by twitter support) it’s now auto recognising exercise but still not logging activity minutes. I’ve updated the app, as per the small bug fixes update. Still no luck, I’m a little bit stuck now, and twitter help isn’t really helping. 

Using with iPhone 8+

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-26-2019 15:33

‎08-26-2019 15:33

Welcome to the Fitbit Community, @Bristolvegan. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing that your Fitbit Versa is no longer recording active minutes. Thank you for taking the time to get in touch with our Twitter Support team and for your troubleshooting efforts. I understand that the auto recognizing exercise feature is working now, however the issue with the active minutes persists. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes