Versa won't track anything and battery is draining quickly

[lizah27]

Hello, 

My Fitbit versa has stopped tracking everything. The battery is also dying really quickly. 

I’ve tried restarts, changing the clock face and turning blue tooth off and on. 
any advice appreciated.

Thanks 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @lizah27. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa is still not working properly. I understand your concern, I will do my best to help you with this!

As our last resort, I'd recommend performing a factory reset on your Versa. Important: Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

With the above being said, please follow the steps below to complete a factory reset:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Regarding the battery short Life, please bear in mind that as all rechargeable batteries age, they deteriorate to some extent and an older device will need to be charged more often than a new one. The best way of minimizing this effect is to avoid deep discharges of the battery. To maximize the overall life of your Fitbit device's battery, ideally keep it between 20-80%.  Many people find that a daily battery boost works best ( e.g. giving it a 15 minutes charge while you are showering in the morning). For more information, see Can I extend my Fitbit device's battery life?

[lizah27]

Hello, 

great, thank you, I’m trying that now.

thanks 

Lisa 

[MLCUK]

Let us know how you get on as there a few of us with Versa 4 that have suddenly started to drain the battery quickly following a software update. Which Versa model do you have?

[lizah27]

Hey. I’m not sure of the model, where would I find that? Yes it was 100% yesterday and is now at 20 %. Also not tracking anything 

[lizah27]

I tried your advice but it’s still not tracking anything. 
I need to go into the app and then it updates. 
im trying to track exercise and the runs I am doing but cant now 😭

[MLCUK]

I've tried this 3 times and I have had the same result. I've removed any superfluous software and watch faces, so that it's in it minimal form. The result is still a very rapidly discharging battery. Maybe a few hours. Previously the watch lasted in excess of 5 days. I'm an electronic engineer and I understand that batteries degrade over a period of time but this has been catastrophic. From 5 days to 2 hours is unacceptable for a watch that is only 14 months old. I've had a Samsung Gear S2 that's nearly 8 years old still with a good battery. Is there an email or customer service point where I can go to. I liked the watch with its multiple functions but if they only last no more that 18 months then you have a poor product in the long term. 

[AnothrJennifer]

I'm having the same battery issue. I have completed all of those steps and I'm still getting a day or less. I purchased in January of this year, my previous Versa Lite was several years old when it started to have battery issues. How do I go about filing a warranty claim? 

[MLCUK]

Go to the help page and get Google to call you. Explain what you have done and they'll try something and tell you to come back. When you come back, they'll start the warranty process. That's where I'm at right now. So I've got the details and I'll send it back tomorrow. 

[AnothrJennifer]

Have you had any success getting this resolved?  I spoke to cs and they said I would hear from them with warranty information but still no word.