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Versa won't track distance accurately

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‎06-21-2020 06:29 - last edited on ‎08-17-2020 07:03 by Fitbit Moderator

‎06-21-2020 06:29 - last edited on ‎08-17-2020 07:03 by Fitbit Moderator

Since the last update I have noticed that it doesn't track the correct distance.  It is about .5 mile out.

It also really struggles to connect and even turns the tracker of at times part way through a walk.

 

 

Moderator edit: updated subject for clarity

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‎08-17-2020 07:03

‎08-17-2020 07:03

Hi @Kez10, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa since it doesn't track the correct distance, it won't connect properly and turns off during a walk.

 

Please restart your Versa as described in this help article. After this, check out this help page, which explains how your Fitbit device tracks your distance.

 

Finally, monitor your watch for the next 48 hours and see if the issues get fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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