Versa won't track elliptical? Can't install Bitmoji clock face.

[RustyBrooks]

How can I get my Versa to track the elliptical? I can track weights, treadmill and bike, but not elliptical (or rowing either, but I'm not sure it can do that). Also, I can't get the bitmoji clock face despite following the directions to the letter 😞

Moderator edit: subject for clarity

[RustyBrooks]

Two hours, three broken fingernails and countless Youtube tutorials later, I am sending back my Fitbit Versa (after I waste more time resetting it to wipe it clean). Tried to change the band, couldn't. Also could no longer attach the original band, it keeps popping off no matter what. I find it hard to believe that anyone tested this product before sending it off to consumers. I am getting a replacement and will not attempt to change the band only because I was able to get it on sale, but if I have problems with the band popping off I'm going to have to return it again and get an Apple watch. So disappointing. Also having trouble getting the Bitmoji clock face, and it does not recognize the elliptical. Not happy.

[LiliyaFitbit]

Welcome to the Forums, @RustyBrooks.

I appreciate your participation in the Forums and sharing your concern on tracking the elliptical or rowing exercises, and the difficulty with installing the Bitmoji clock face. Thank you for your efforts to resolve this. Regarding the elliptical exercise, you can let your Fitbit Versa to auto recognize this activity or you can use the Exercise app on your watch. To adjust your exercise recognition settings, please follow the steps from this help article: How do I automatically track activity with my Fitbit device?

If you would like to use the Exercise app, make sure the exercise you want to track is included in the Exercise app by following these steps: How do I change the exercises in the Exercise app? You can follow these steps to start a workout in the Exercise app: How do I start a workout in the Exercise app?

Regarding the rowing exercise, you can manually log this activity by following these steps. 

Thank you for following the steps to install the Bitmoji clock face. Some clock faces may take a long time to install due to the size of the clock face. I recommend connecting the watch to Wi-Fi when installing clock faces. If the issue persists, please let me know if you receive any error message when installing the Bitmoji clock face, I will be glad to investigate. 

If you have any questions, feel free to let me know.