Versa won't track heart rate or sleep

[CBOO]

Versa is not recording heart rate or sleep.

Moderator edit: updated subject for clarity

[MarreFitbit]

Hello @Tiff129, welcome to the Community Forums. Thank you for following the recommendations above. 

I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Due to recent events affecting our operations, we may need more than 7 business days to respond. Keep a lookout in your inbox to the email address associated with this account. 

Hi @screaminnorman, thanks for stopping by. I'm sorry to hear that the steps didn't work for you. I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here. Don't hesitate to contact them back if you need further assistance.

I'll be around if you have any questions present. 

[Bobber]

These steps also didn’t work for me.  Can a support ticket be opened for me as well?  This has to be a bug with so many having the same issue at once.  My watch also no longer holds a charge for more than 8 hours.  Very frustrating.

[kgrayindy]

Good Morning,

Can you also open up a support ticket for me as well.  My battery life is not even 24 hours for several weeks now and my heart rate stopped working earlier this week.  I have tried several troubleshooting steps, such as changing my watch face, restarting my watch many times and turning features on and off.

Thank you,

[MarreFitbit]

Hello there @Bobber and @kgrayindy, welcome on board. I totally understand where you come from. Thank you so much for following the recommendations suggested above.

Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Due to recent events affecting our operations, we may need more than 7 business days to respond.

If you have any questions, don't hesitate to let me know.

[SunsetRunner]

I went through many emails back and forth with fitbit-support.  Same symptoms all of you are experiencing.  Same attempts at fixes with no fix and after all that this is what Fitbit sends me...

"Upon checking our system, we realised that your Fitbit Versa was first activated on 2019-2-14.  Based on this information, it seems that the Fitbit's limited warranty which covers the device for one year has expired".  And proceeds to offer me a discount on another Fitbit.

  If that wasn't the most insulting resolution to a problem I never created with the watch.  It's in the watch itself.  Spend more of my hard earned money on another low quality watch that I have no confidence in??? 

Fitbit has serious tech issues (not just the Versa) and just as bad customer service.  What's worse is I gave 2 more Versa's as gifts and I had to immediately tell them not to update and fingers crossed how long theirs will keep working properly.  

I hope things work out better for you all but if you're out of the 1 year warranty they most likely will cast you overboard as chum.

Garmin, Samsung, Polar are some I will look further into.  I will also inquire with each about what exactly their warranty covers.  Unlike Fitbit that basically wants you to throw away your dead watch that is most likely just shy over 1 year old and buy another Fitbit...