Versa won't track heart rate

[MacSazzle]

My versa BPM is not working. I've never had an issue with my versa before.

I have completed all of the following, and nothing has worked.

- Turned versa off and on

- Checked heart rate setting is turned on

- Turned on and off in the heart rate in settings

- Completed a factory reset.

My versa is tied securely on my wrist, and is in contact with my wrist as it should be.

The lights are not flashing on the sensor. 

Has my versa died? 😞

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@MacSazzle, welcome to our Fitbit Community, Regarding the heart rate tracking issue that your Fitbit Versa is experiencing, I appreciate the time spent trying to get it resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm so glad to hear that a solution was provided and you will be back on track soon.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀