Versa won't track heart rate

[Coopergrl24]

My Versa is a couple years old now.  For the last month I've been having issues with the hear rate monitor including, not sensing heart rate at all, freezing on a heart rate of 170 or 110 while being completely inactive, and not sensing activity.   The device is in the correct location and appropriately tight on my wrist.  I have tried cleaning the sensor with a rubbing alcohol wipe, restarting the Vera, turning off the heart rate sensor and restarting as suggested in another post, I also have confirmed that my profile hasn't randomly changed and my height/weight are still correct.  

Are there any other possible fixes that I may have missed?

Thanks!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Coopergrl24, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

Regarding the heart rate tracking issues that your Fitbit Versa experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat. Please don't hesitate to get back if more assistance is needed.

See you around.