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Versa won't track heart rate

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‎05-26-2020 16:12 - last edited on ‎06-27-2020 07:28 by Fitbit Moderator

‎05-26-2020 16:12 - last edited on ‎06-27-2020 07:28 by Fitbit Moderator

I recently updated the firmware on my Fitbit Versa, and since then the heart rate sensor has not been functioning. It does not give a reading and does not have its usual green light on the back. The Fitbit had been working perfectly before the firmware update. I am now running version 70.8.0 and pairing it with an iPhone. I have tried both restarting and doing a factory reset several times but I still cannot get the heart rate sensor to respond. Can anyone help?

 

 

Moderator edit: updated subject for clarity

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‎06-27-2020 07:27

‎06-27-2020 07:27

Hi @SunsetRunner, welcome to our Fitbit Community! Regarding the heart rate tracking issue that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

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