Versa won't track heart rate

[Dawnljohnson]

Is anyone else having issues with their Fitbit versa? My heart rate won't read, I have been in contact with the help and support people and they had me do factory resets and it didn't work. My battery life is draining quickly. It went from 100% to 38% in a matter of a few hours when I used to get days out of it. The back button is now having issues and the top menu for messages keeps popping up on the screen when there are no messages!! I'm super frustrated! I love my watch and I just want it fixed!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Dawnljohnson, welcome to our Fitbit Community! I'm sorry to hear that your Versa stopped tracking your heart rate and the battery is draining fast.

I was able to get in touch with our Support team and was told that they assisted you via email. I totally understand how you feel about the warranty process and the discount you were offered. We really appreciate your feedback and comments since this helps us to keep improving.

I'll be around if any question arises.

[Shiwilli]

I also have an issue with.the Heart Rate not monitoring. This has affected my Sleep mode on the watch. My sleep rate has not recorded in seven days. The light on the back no.longer comes on. I have rebooted and reinstalled the Fitbit software twice! Still no Heart Rate display or Sleep Mode registering.

[Jsadowski]

I can not get the heart rate monitor to work, and the battery is draining fast when it would stay charged for days.

[Dawnljohnson]

My warranty was up. I had the watch for 14 months so they wouldn't replace
it. I followed all of their troubleshooting steps and still nothing. They
told me it was unfixable and offered a 25% off various watches (none of
which were mine) or a 40% off a versa lite which is also not the current
watch I own. I bought a Samsung smartwatch instead.

Dawn

[Shiwilli]

Thank you for your response!😊Sent from my LG K10, an AT&T 4G LTE smartphone

[Jsadowski]

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