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Versa won't track heart rate

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‎07-05-2021 21:50 - last edited on ‎07-06-2021 06:20 by Fitbit Moderator

‎07-05-2021 21:50 - last edited on ‎07-06-2021 06:20 by Fitbit Moderator

My Versa has quit registering my heart rate. Any ideas how to get it started again?

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎07-06-2021 06:19

‎07-06-2021 06:19

@CharlesRodger Welcome to our Fitbit Community. Regarding the heart rate tracking issue that your Fitbit Versa has experienced, I'd like you to try the troubleshooting steps that are listed in this help article. After this, monitor your watch during the next 24 hours and see if it tracks your heart rate properly.

 

Hope this helps.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎07-06-2021 06:32

‎07-06-2021 06:32

Mine stopped too. Then started working again but it's wrong. Only 1 light works and it's showing my heart rate at 160 when I'm sitting still. Support has been unhelpful to say the least... seems it only works if i charge it to 100%, but again it's still not working properly. 

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‎07-07-2021 05:05

In response to Wolf1616

‎07-07-2021 05:05

@Wolf1616 Thank you for joining us in this thread. Since you mentioned that the heart rate sensor of your Fitbit Versa is not working properly, I would like to know if you tried the steps that I shared in my previous post. It may contain steps that you may have already tried but you can skip them and proceed with the rest.

 

See you later.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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