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Versa won't track my HR and the battery dies fast

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‎06-25-2019 04:17 - last edited on ‎06-26-2019 08:33 by Fitbit Moderator

‎06-25-2019 04:17 - last edited on ‎06-26-2019 08:33 by Fitbit Moderator

So I went into the ocean with my Versa on...Initially it wouldn't come back on. After 5 days I charged it and it started working. With the exception of my heart rate..the lights on the back don't blink either. Also, the battery life lasts less than a day. I have restarted it per the troubleshooting. Any thoughts. I've only had it since Christmas.

 

 

Moderator edit: format

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‎06-26-2019 08:32

‎06-26-2019 08:32

@kellygreene welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not tracking your heart rate and the battery drains fast. By the way, thank you for restarting your watch before contacting our forums.

 

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains the restart process but you can skip it since you already tried it.

 

Regarding the battery draining issues, please follow the tips that are listed in this help page. Once you've tried all these steps, please monitor your Versa's behavior and see if the issues get fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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