Versa won't track my sleep

[Rattlerlv]

My Versa hasn't tracked my sleep for the past two nights. I have entered my sleep manually, but no sleep stages or other info.  This is one of the reasons I got a fitness tracking watch.  Seriously considering sending it back to Fitbit for a refund.

Moderator edit: subject for clarity

[NellyG]

Trackers do miss some nights and some nights your body interfers with the sleep tracking. I was not well a few weeks back and got no sleep tracking. Restart your Versa several times and see if that helps tonight.

Restart your tracker

[AlejandraFitbit]

Great to have you here @Rattlerlv and thanks for the input @NellyG.

I appreciate the efforts in trying to fix this. There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

I hope this helps, catch you later. 

[Rattlerlv · Accepted solution]

Restarting it several times didn't work, wearing it higher on the wrist didn't work.  

1.Heart rate monitoring is sketchy , at best.

2.Tracks flights of stairs very inconstantly (I climb the same structure over and over throughout my shift at work and it varies the "flights" I have climbed each time from 3-9).

3.Won't track sleep.

Three strikes, you're out.  I am returning all Fitbit items.  Shameful, considering that FitBit is widely considered the standard in fitness tracking devises. #goinggarmin

[miano]

my versa Fitbit wont tracking my sleep 

[Piv27]

How is 'returning the product' a solution??? Be nice if fitbit fixed their sleep tracking problem or at least admitted there was one! 

[Piv27]

And yet none of these scenarios applied to me and my versa is still not tracking my sleep after your update! 

[Lhhcnick]

I’m having he same problem. The heart monitor doesn’t seem to work. It always shows my heart rate between 70-80 even when I’m doing cardio and my other monitor shows it accurately around 140-160. The verse won’t track my sleep at all. I have been putting my old Fitbit blaze on at night to track my sleep. 

[Piv27]

That's so frustrating. I kept working with their support until they kept asking me to perform the same 'tests' for a third time. Then I wanted it escalated and then I got the replacement notification. 

My update: I have a replacement versa - that I have NOT done the firmware update on and it tracks everything perfectly. Sleep included. 

I won't be doing this version of the firmware update. 

[Piv27]

BTW everyone - even though this solution is marked as 'solved' it is NOT! Unless the solution is to return 'all Fitbit' devices. 

[budon]

can i get back to the previous firmware somehow??

[Dan-87_]

So has anyone figured out how to get the sleep tracker to work on the versa

[kneee-coal]

I’ve had mine for about 8 months now, and literally just 3 nights ago stopped recording my sleep intermittently. I’m so sad. 😞

[TattooAngel]

I just got the Versa 2 and the last 4 nights it hasn't tracked my sleep either. I was having a hard time getting it to pick up my heart rate and I wasn't getting notifications. Everything works fine except it tracking my sleep as well. 

[dwlit1]

Have a new Versa 2, and I'm not getting sleep stages.  All else works.  Have tried all placements on wrist, doesn't help.  Anybody found a successful way, or is it a problem with the Versa 2.

[dwlit1]

Have you had any success with sleep stage monitoring, or just basic data.  I just replace a Blaze that I had for over two years and it was usually successful but began failing in various areas, including sleep stage and syncing.  The Versa 2 works in every way except sleep stages....

[Piv27]

The solution was that they replaced the hardware - it was the only thing that worked. But I had to really be persistent with my complaints about the issue. There is no clear process for formalising complaints and it is difficult. But persist - no amount of restarting, wiping data, and restarting did anything but take up my time and frustrate me. 

[Piv27]

This is marked as 'answered' and that there is a 'best answer'. The only answer is, if you have tried everything suggested, to insist that the hardware be replaced. I got the same 'automated' reply everytime I asked for help. I got tired of that and insisted something more permanent be done. They replaced the hardware and it as worked seemlessly since.

[dwlit1]

Turns out that it does track my sleep with stages if I wear it about 3
finger widths up on my arm. Any less than that and I get basic data.

[EvilynTent]

Mine started having problems with sleep tracking four nights ago. I go to bed between 11:30-12:30 but tracking doesn't kick in until 3-3:30am suddenly. I've only had this thing a month. I'm very disappointed.