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Versa won't track my steps

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‎07-04-2021 13:03 - last edited on ‎07-05-2021 09:24 by Fitbit Moderator

‎07-04-2021 13:03 - last edited on ‎07-05-2021 09:24 by Fitbit Moderator

No matter how far I walk, my Fitbit Versa records 0 steps. I’ve tried the Edit function; I’ve deleted and reinstalled the App. Is there anything else I can try …. Willy

 

Moderator Edit: Clarified subject

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‎07-05-2021 09:25 - edited ‎03-20-2024 10:45

‎07-05-2021 09:25 - edited ‎03-20-2024 10:45

Hi there, @Willy37. Thanks for stopping by and trying to troubleshoot the issue with your Versa before reaching out. 

I've seen that our Social Media Team has created a support case on your behalf to get you in touch with our Support Team as regards to your issue so they can be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon.

Maria | Community Moderator, Fitbit


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‎07-08-2021 06:37 - last edited on ‎07-08-2021 07:40 by Fitbit Moderator

In response to MarreFitbit

‎07-08-2021 06:37 - last edited on ‎07-08-2021 07:40 by Fitbit Moderator

Hi Marie, 

still no email, Fitbit still not registering steps or sleep - just tells the time!

Ciao,

Willy

 

Moderator Edit: Personal info removed

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‎07-08-2021 07:51 - edited ‎03-20-2024 10:41

In response to Willy37

‎07-08-2021 07:51 - edited ‎03-20-2024 10:41

@Willy37 Please stay tuned to your inbox, someone will reach out to you as soon as possible. 

Have a nice day. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎07-08-2021 08:11

In response to MarreFitbit

‎07-08-2021 08:11

Called the Helpline. I’ve done reset, full download and installation - but no difference; there is still no heart beat, still no steps counting …

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‎07-08-2021 08:29 - last edited on ‎07-08-2021 09:42 by Fitbit Moderator

In response to MarreFitbit

‎07-08-2021 08:29 - last edited on ‎07-08-2021 09:42 by Fitbit Moderator

Hi: I’ve just contacted the Helpline. A very nice lady in the Caribbean took me through the reset procedures - we’ve done the full download and installation. But it has made no difference at all - my Fitbit Versa is still not counting steps or showing a heart beat.

I’m thinking seriously of just throwing the Fitbit in the rubbish bin, and forgetting I ever owned one - apart from telling people it’s a piece of junk!

Come back to me if you can think of anything to make it work ….

Cheers:

Moderator Edit: Personal info removed

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