Versa won't track my steps

[Sabiman]

Versa doesn't show my steps. What can I do?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Sabiman. Welcome to the Community Forums. 

Sometimes, when you start walking, your steps may not update on your device right away. After about 10-15 continuous steps, you'll notice the steps catch up and start updating in real time with each step you take. However, if your Versa did not pick any of your steps for the rest of the day, I'd recommend restarting it by following these steps. 

If you feel that your step count and distance are inaccurate, confirm the following are correct in the Fitbit app:

• Your wrist settings (For more information, see Does the wrist I wear my device on affect accuracy? )
• Your height (For more information, see How do I manage my Fitbit profile?)

Since we use height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average. For more information, see How does my Fitbit device calculate my daily activity? and How accurate are Fitbit devices? 

Hope that helps.

[Sabiman]

Thanks a lot. Yes it needed a restart.