Versa won't turn on after 3-button factory reset

[KXHost]

Hi guys,

I have a Versa which is no longer covered by warranty.

I had unpaired the Versa from the FitBit app as i now have a Versa2. Stupidly i left the password on the old Versa, and got it wrong too many times and it locked. It says i had to connect to the app to unlock it. But because of the lock message on the screen, it wouldn't show the PIN to repair to the app!

So i had no option but to do a 3-button factory reset.

The logo appeared as expected whilst holding all 3 buttons. I then released the bottom right button once the logo disappeared. The watch then vibrated to suggest the factory reset is successful.

However, it won't turn on now! It had plenty of battery.. I've tried doing a soft reset, i've tried another factory reset, i've tried charging it, i've tried using the power button. But it is complete bricked?!

Any suggestions? Can i reinstall the firmware using the charging USB cable and a PC?

Thanks in advance.

Moderator edit: format

[JuanJoFitbit]

Hi @KXHost, welcome to our Fitbit Community! I'm sorry to hear that your Fitbit Versa 2 won't turn on even though you made sure that it's fully charged. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they provided assistance via chat. Since the issue persists, please contact them with the reference number they provided and they'll be happy to follow up and assist you accordingly.

We appreciate your patience and time with this.

I'll be around if any question arises.