Versa won't turn on after a factory reset

[Suannne]

I did a factory reset for my fitbit versa and tried all the ways to turn it back on but it still showed black screen. I had tried to charge it, then press left with right botton button then tried to press all 3 buttons but it still won't on. Any ways to turn my fitbit versa on. ☹️

Moderator Edit: Clarified subject

[dungaro]

I have similar issue. My Fitbit Versa suddenly stopped working. It's only been a year when I purchased from costco. I am really disappointed. I tried to do factory resetting, charging again and tried other options mentioned in community forum. But No luck. I don’t know what to do with this. Please help.

[MarreFitbit]

Hi there @Suannne and @dungaro, welcome to the Community Forums. I'm sorry to hear that your Versa smartwatches aren't turning on after a factory reset. Thanks for troubleshooting them prior to posting here, I'll be glad to help you both.

While reading your posts, I wondered if your watch vibrates when you put it on the charger? The battery on your watches may not be charging properly and therefore does not turn on or even is causing a battery drain. I recommend that you follow these steps:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

Keep me posted, I'll be around.

[Dknmp]

I did all of that and it is still not turning on. I just received it as a Christmas gift and it was 96% charged before I did the factory reset due to it not syncing. 

[MarreFitbit]

Hi there @Dknmp, welcome here. Thanks for the details provided in your post and for confirming that you've tried the steps recommended above. 

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as they can since due to recent events affecting our operations, support options are limited and wait times are longer than usual.

I'll be around if you have any questions present.

[Dknmp]

Thank you!

[MarreFitbit]

Anytime @Dknmp. We hope to get you back on track soon!

[Kaycam]

I am having the same issue. I did a factory reset and now my fitbit won't turn on. It is just a black screen. Nothing happens when I push the buttons. I have left it on the charger for hours. It doesn't vibrate when I put it on the charger and I even tried to clean the charger and fitbit. I just bought mine in like March. 

[Paulalouise666]

I'm having the exact same problem. Tried every thing suggested and nothing still. Gutted I loved my fitbit

[Suannne]

Hi, i had tried all the method u had mention but it still doesn't work. My fitbit versa is not even one year. Is there any ways you can help.thanks

[MarreFitbit]

Hi there @Kaycam and @Paulalouise666, thanks for stopping by and for the details provided in your post. I appreciate you've taken the time to troubleshoot your watches prior to posing here. I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Hello @Suannne, thanks for confirming that you've tried the suggestions above. I've seen that you got in touch with our Support Team after posting here and they've been helping you since then.

I'll be around if there's anything else I may do for you.

[dungaro]

I tried all those option. where I cleaned charging statation and changed to other usb port long time ago. I tired again yesterday. but no luck. 

[Cobbmom]

having trouble with my husband’s Versa. Did a factory reset, and now, cant get the versa to turn on. It was 100% charged. 

tried the 3 buttons. Reset because Versa wouldn’t sync and wouldn’t connect to Bluetooth 

Moderator Edit: Formatting

[MarreFitbit]

Hi there @dungaro, thanks for getting back and letting me know that you've tried the tips and recommendations provided above. I created a case for you and someone will respond as soon as possible. Due to recent events affecting our operations, we may need more than 7 business days to respond.

Hello @Cobbmom, welcome on board. Thanks for troubleshooting your husband's watch prior to posting here. Since you're contacting us on his behalf, my best recommendation will be to get in touch directly with our Technical Customer Support department here. 

Let me know if there's anything else I may do for you both. 

[eauname]

This must be a bigger issue lately.  I have the same issue after a factory reset and battery was full versa no longer turns on.  I did the reset because the heart rate sensor didn't seems to be working.  I performed all the troubleshooting as others have.  Anyone have any luck getting it turned on again?

[MarreFitbit]

Hi there @eauname, welcome on board. Thanks for the details provided about your Versa's behavior and for taking the time to troubleshoot it prior to posting here. Would you mind confirming that you've tried the steps I recommended here?

Keep me posted so I can continue assisting you.

[eauname]

Yes I have completed those steps.  Also since the factory reset nothing happens when I attach the Versa to the charger.  I tried connecting to computer USB as well and my computer repeatedly shows the Versa connecting and disconnecting.

[MarreFitbit]

Hi there @eauname, thanks for getting back and for the update. I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as they can since due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Let me know if you have any questions present. 

[sqb0033]

I am having the same exact issue. I have tried factory resetting my device and now I have a blank screen. I have tried all methods mentioned to no avail.

[Cobbmom]

We gave up and ordered a new one.

It’s on its way

Moderator Edit: Personal info removed