Versa won't turn on after a factory reset

[Kelbystanley]

After having issues with the HB not working tried everything. Did a shut down and restart multiple times. Deleted from account and ended up having to do a factory reset. Now it will not turn on for anything. Please help. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Kelbystanley, welcome to the Community Forums. Thanks for the details provided about your Versa's recent behavior and for taking the time to troubleshoot your watch prior to contacting us. 

While reading your posts, I wondered if your watch vibrates when you put it on the charger? The battery on your watches may not be charging properly and therefore does not turn on or even is causing a battery drain. I recommend that you follow these steps:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

Keep me posted, I'll be around.

[Kelbystanley]

It doesn’t vibrate at all. It doesn’t do anything. The battery was fully charged right before I did the factory reset due to the HB not working.

Sent from my iPhone

[MarreFitbit]

Hi there @Kelbystanley, thanks for getting back and for the update. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since due to recent events affecting our operations, support options are limited and wait times are longer than usual.