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Versa won't turn on after a factory reset

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‎08-12-2020 22:43 - last edited on ‎08-13-2020 11:20 by Fitbit Moderator

‎08-12-2020 22:43 - last edited on ‎08-13-2020 11:20 by Fitbit Moderator

I had done the factory reset in my fitbit versa

After that I unable to switch on the device whenever I charging is over in that device it was showing O% on the display

After keeping the charge it was not switching on

 

 

Moderator Edit: Clarified subject

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‎08-13-2020 11:25 - edited ‎10-03-2023 17:27

‎08-13-2020 11:25 - edited ‎10-03-2023 17:27

Hi there @Rupeswar, welcome to the Community Forums. I'm sorry to hear that your Versa smartwatches aren't turning on after a factory reset. Thanks for the details provided, I'll be glad to help you both.

While reading your posts, I wondered if your watch vibrates when you put it on the charger? The battery on your watches may not be charging properly and therefore does not turn on. If you haven't done so yet, recommend that you follow these steps:

  • Clean the charging contacts on the back of your device and the pins on your charging cable (both of them) using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
  • Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?
Maria | Community Moderator, Fitbit


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