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Versa won't turn on after a factory reset

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‎08-24-2020 16:29 - last edited on ‎08-27-2020 13:16 by Fitbit Moderator

‎08-24-2020 16:29 - last edited on ‎08-27-2020 13:16 by Fitbit Moderator

My versa stopped syncing with my phone. I restarted both my phone watch and also removed all other paired devices to my phone. When that didn't work I did a factory reset on the watch. It will not power on now, battery was at 96% at the time 

 

 

Moderator Edit: Clarified subject

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‎08-27-2020 13:41 - edited ‎10-09-2023 08:11

‎08-27-2020 13:41 - edited ‎10-09-2023 08:11

Hi there @Mtina4, welcome to the Community Forums. Thanks for letting me know that your Versa Lite won't turn on after performing a factory reset. I appreciate you took the time to troubleshoot the syncing difficulties with your watch prior to posting here. 

I've seen that you contacted our Support Team to report about this situation and they're now helping you to get back on track. Please stay tuned to your inbox for updates on your case. 

Maria | Community Moderator, Fitbit


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