09-10-2020
07:23
- last edited on
09-11-2020
07:34
by
MarreFitbit
09-10-2020
07:23
- last edited on
09-11-2020
07:34
by
MarreFitbit
I did a factor reset on my Fitbit Versa as it was acting strange (wouldn't keep the correct time and was having issues staying synced to my iPhone). I did try steps others have suggested such as holding the 3 buttons on the watch for up to 5 mins, and that didn't do anything. Also tried holding the back(left) button and the bottom right button in for up to 5 mins and nothing again. I've had it in the charger to the power(wall outlet) and that did nothing. Also tried plugging into the usb to my computer and it keeps trying to connect and disconnects right away, but the watch will not turn on at all.
Moderator Edit: Clarified subject
09-11-2020 07:44
09-11-2020 07:44
Hi there @Jenuwyn, welcome to the Community Forums. I'm sorry to hear about the connectivity issues you've been having with your Versa after the update, I understand how you must be feeling about this. I appreciate the details shared in your post and your time to troubleshoot the issues prior to posting here, I'll do my best to help you.
After reading your post my first thought is that the Factory Reset may have drained the battery so that's why your watch is now unresponsive. That being said, I'd recommend trying the following recommendations:
Once your watch is running again, please try setting it up to your Fitbit account by following the steps provided here: How do I set up my Fitbit device?
Let me know if you need further assistance, I'll be around.
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09-11-2020 09:42
09-11-2020 09:42
I tried everything..
After an overnight charge and finally with some struggle it was back to life ..
After multiple failed attempts for connecting to my phone I opted for Rest.
Now its not walking up.. No logo appears.. Pin and port all checked .. tried all the options for pressing 3 buttons for like 5 mins .. Pressing 2 buttons for like 3 mins all multiple combinations.. but no life .. is it dead? Can you prescribe any steps which might bring my watch back to life?
09-11-2020 10:48
09-11-2020 10:48
The same thing just happened to me. Instead of hitting the factory reset i just shut it down and now it won't turn back on. It was having problems before like the time not being right and the syncing and I was getting notifications a lot later or not at all. I've been letting it sit on the charger and nothing has happened. The charger is perfectly fine and hasn't moved at all so it has to be something with the watch. I turned it off yesterday and it came back on but today it won't.
09-11-2020 10:57
09-11-2020 10:57
This is the same thing that happened to mine!!!!!!!