Versa won't turn on after a factory reset

[Purple2020]

Hi i have a fit bit versa I factory reset it last night now work turn on or anything 

Moderator Edit: Clarified subject

[SunsetRunner]

Try a Restart and do it several times if necessary.

[MarreFitbit · Accepted solution]

Hi there @Purple2020, welcome to the Community Forums. I'm sorry to hear that your Versa is not turning on after the factory reset, I understand how you must be feeling. Thanks for the details provided in your post and for your time and efforts in trying to solve this issue prior to posting here.

I'd go ahead and try what @SunsetRunner has suggested you. In case that the restart doesn't work, I'd like to ask you if when you performed the restart on the watch you felt a vibration ? If your Versa did not vibrate, please try the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, at this point I recommend doing a manual factory reset (before doing so, make sure to remove your watch from your Fitbit account): 

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc.