Versa won't turn on after a factory reset

[ShashankNag]

I tried factory reset on my Fitbit Versa last night and it is now stuck in boot loop with no display.

Tried the usual troubleshooting steps like charging overnight, trying restart using bottom right and left buttons and trying reset using all three followed by upper right and left button but to no avail.

The display is blank. The battery was 67% at the time when I initially tried factory reset.

When connecting to computer and checking on putty, I see that it is trying to reboot itself repeatedly.

Following is the snapshot from putty. The connection keeps getting reset.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @ShashankNag, welcome to the Community Forums. Thanks for trying to troubleshoot this situation before reaching out. 

When you performed the restart on your watch, did you feel a vibration? If your Versa did not vibrate, please try the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, at this point I recommend doing a manual factory reset (before doing so, make sure to remove your watch from your Fitbit account): 

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. You can follow the steps to set up the device after that: How do I set up my Fitbit device?

[ShashankNag]

Thanks @MarreFitbit for your reply.

I tried both the options you mentioned in your post but alas no result. There is still no display on the watch neither is there any vibration.

When connecting to the computer, I still see that the watch is in a boot loop.

[MarreFitbit]

@ShashankNag You're welcome! I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual.