Versa won't turn on after a factory reset

[Nicolems2000]

I was having issues with my versa and couldn't get it to pair with my phone, so I did a factory reset and now it won't turn on. I've done all things that were suggested (holding all 3 buttons for an extended amount of time, holding 2 buttons to turn on, etc). What now?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Nicolems2000. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

I've seen you got in touch with our Support Team after posting here and they've already helped you with this issue. If you have any questions regarding the outcome of your case, feel free to get contact our team back. 

[tcvk]

I am having the same issue with the Fitbit Versa not restarting after doing a factory reset. I have had the fitbit on the charger all day to make sure it is charged and it is dead. The screen is black, the lights on the back don't flash and holding the three buttons does nothing. It was working perfectly fine before I did the factory reset, which I did to clear my data so I can give it to my mum. Now it is dead. Any suggestions on how to bring it back to life?

[Mekky]

I am facing the exact same issue and I'm at my wits end trying to get this **ahem** watch to start. The screen remains black and just does not turn on no matter! What a sheer waste

[MarreFitbit]

Hi there, @tcvk. Welcome on board. Thanks for trying to troubleshoot the issue with your Fitbit device before reaching out. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. We hope your issue is solved soon. 

Hey, @Mekky. Welcome on board. I understand how you must be feeling. I've seen you got in touch with our Support Team after posting here and they've already helped you with this matter. If you have any further questions regarding your support case, please feel free to update it so they can continue to assist you. Have a nice day! 

[Mekky]

Hi,

I have raised a ticket but my issue is still not resolved. None of the
troubleshooting steps have worked. My fitbit still won't turn on!!

[Nicolems2000]

I wasn't actually helped with anything. I was told I have to purchase a new fitbit. It's unfortunate that this issue is happening to many other fitbit users and there is not a resolution other than buying a new one. It seems that this is a glitch in your software and we just have to buy one because you can't figure out the glitch. It does not make me want to buy another knowing this could happen again and it wouldn't have a fix.

[Mekky]

I completely 100% agree. We aren't spending so much on a device to keep
buying it again and again, especially if it glitches and dies out with no
fault of ours.
Extremely disappointed. Why would I go for a fitbit again if this could
just happen again?