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Versa won't turn on after a factory reset

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‎12-29-2021 10:05 - last edited on ‎12-30-2021 05:15 by Fitbit Moderator

‎12-29-2021 10:05 - last edited on ‎12-30-2021 05:15 by Fitbit Moderator

I went back to my Fitbit versa after a couple months and it wasn’t working properly so I did a factory reset. After that now my Fitbit won’t turn on and I’ve tried every single possibility from leaving it on the charging cable for a week and holding the three buttons for more then three minutes! Please I need help 

 

Moderator Edit: Clarified subject

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‎12-30-2021 05:18 - edited ‎09-01-2023 07:38

‎12-30-2021 05:18 - edited ‎09-01-2023 07:38

Hi there, @Ambeot555. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. I understand where your concern is coming from. 

It seems like the Factory Reset might have drained the battery, but also that the battery may not be charging properly. With that said, please try the following steps:

  • Clean the charging contacts on the back of your watch using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎12-30-2021 05:18 - edited ‎09-01-2023 07:38

‎12-30-2021 05:18 - edited ‎09-01-2023 07:38

Hi there, @Ambeot555. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. I understand where your concern is coming from. 

It seems like the Factory Reset might have drained the battery, but also that the battery may not be charging properly. With that said, please try the following steps:

  • Clean the charging contacts on the back of your watch using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes