Versa won't turn on after attempted restart

[Kraftykittenz]

I fully charged my versa before going to bed, I use it to track my sleep. This morning I noticed that my notifications weren't coming thru and the App confirmed it had stopped syncing 2hrs previously. No biggie, this has happened many times. I attempted to sync, with charger, without charger, restarting my phone. Nothing worked. Next step was to restart the versa. I turned it off...and now it won't turn on. It does not buzz or otherwise respond to the charger. Please advise.

[Kraftykittenz · Accepted solution]

Forgot to mention...my Versa has NEVER been submerged, I do not wear it in the shower nor wash dishes with it on my wrist. I do have a screen protector AND a bumper case on it.

[HannahAbad]

@Kraftykittenz were you able to find a solution for this?! I am having the same issue and Fitbit hasn't provided any solution for me. 

[staceymms]

I am having the same issue. It won't charge and won't do a factory reset by pressing the buttons. I've left it on charger overnight. 

[carsonelmore]

Same for me, Everyone keeps telling us to reset it, but thats impossible if the watch wont even turn on.

[staceymms]

I contacted customer service yesterday. It was actually the face of my watch that has gone bad. There is nothing they can do. They offered me a 25% coupon for purchase of another or 40% of the Versa lite in burgundy.

[Reisu83]

Hi, I have the same problem. I shut it down yesterday evening and it hasn't turned on since, even though I had it in the charger all night. My phone shows last sync before shutting it down, so screen malfunction can't be the reason. I would appreciate if Fitbit can give an answer to this issue. It seems to be a big one. If this can't be fixed they should warn users not to turn off or reset their Versa-devices!

[Reisu83]

Did your device sync after shutdown or restart?

[Reisu83]

I found a solution here in the Community that said hold all three buttons (15 sec - 15 min) until the logo reappeared.

For me the logo came at around 20 sec. and disappeared. Then I pressed the back button for another 3 sec to turn it on.

Now it seems to be working! 🙂

[staceymms]

That didn’t work for me because my display has gone out. I’m very sad.