Versa won't turn on after charge

[Shannonrose_]

My Versa has been dying very quickly lately, I've had it just over a year now however a few nights ago it went completely dead. 

I left it on to charge for a few hours (it didn't show that it was charging like it normally would despite being on the charger properly) and when I checked it wouldn't turn back on so put it on charge for probably 12 hours last night in case this was the issue.

I've been trying to restart/reboot it pressing and holding down all the buttons and trying anything but I've still had no luck!

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Shannonrose_, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

Looking forward to your reply.

[Shannonrose_]

Thanks @RicardoFitbit unfortunately my Fitbit Versa is completely unresponsive and does not have any flashing lights where the heart rate monitor is. It was completely fine until it died a few days ago, no issues previously.

It was a Christmas gift in 2019 so a little disappointed!

[RicardoFitbit]

You're welcome @Shannonrose_, your reply is also appreciated.

I'm sorry to know that you're still experiencing difficulties with your Fitbit Versa, thanks for the details that were shared with me. Since the steps from my previous post didn't solve the issue, please follow the below steps and let me know if your Versa start working again:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Just keep in mind that a factory reset procedure erase stored data, including the stats that were not synced to your Fitbit account. Also, applications installed, music downloaded, alarms, etc. 

@EdgarW Thanks for your suggestions and the helpful information that was shared in your post.

Let me know if further assistance is needed and if you have any additional questions.

[Shannonrose_]

Hi Ricardo,

I have tried all of the above and still nothing so I'm not sure what to do now.

Any advice or shall I contact support to see if I can get a replacement?

Thanks,

Shannon

[Kathy1298]

I have had the same exact thing happen with my versa.  It is completely dead after full charge.  I tried all the things that you instructed to do. Nothing works.  I got mine in summer 2019.  What do I do?

Thank you

Kathy

[RicardoFitbit · Accepted solution]

Welcome aboard @Kathy1298 and thanks for your update @Shannonrose_.

I'm sorry to know that you are still experiencing difficulties with your devices despite trying the troubleshooting steps that were shared on this thread. Because the issue wasn't solved and your devices are still not responding, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That being said, please click here to get connected and receive further assistance.

I'll be around if you need anything else, it was a pleasure to assist you.