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Versa won't turn on after disconnecting it from the charger

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‎09-29-2021 22:25 - last edited on ‎09-30-2021 06:59 by Fitbit Moderator

‎09-29-2021 22:25 - last edited on ‎09-30-2021 06:59 by Fitbit Moderator

My versa 3 will not turn after connected to charger. Versa 3 completely dead. Tried disconnecting and reconnecting it.

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎09-30-2021 00:38

‎09-30-2021 00:38

Assuming you have done the cleaning and plugged the charge cable into the computer and the watch battery is still flat.

In all probability it is a faulty charger cable, check the 4 pins are properly located and equally prominent.

Author | ch, passion for improvement.

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‎09-30-2021 07:03 - edited ‎03-03-2024 03:37

In response to Guy_

‎09-30-2021 07:03 - edited ‎03-03-2024 03:37

Hi there, @Lucwed. Welcome to the Community Forums. Thanks for the details provided in your post. 

As per the description of your post, it looks to me that your Versa's battery is empty and there's something preventing it from being properly charged, which would explain this odd behavior. With that said, I recommend following the steps provided in this help article Why isn't my Fitbit device's battery charging?

I've moved your post to the Other Versa Smartwatches board for organization purposes. 

Maria | Community Moderator, Fitbit


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‎09-30-2021 07:03

In response to Guy_

‎09-30-2021 07:03

If so can charger cable be replaced?

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‎09-30-2021 07:42

In response to MarreFitbit

‎09-30-2021 07:42

Thanks for the help response. I tried the recharge your fitbit by holding
down start and bottom left button . Problem solved so far devie is working.
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