Versa won't turn on after factory reset

[SunsetRunner]

About a day ago, I tried installing the Kraft V clock face on my Versa (through the Fitbit store). After applying this clock face, I could not dismiss a screen on the watch that referred me to a website asking for payment. Thus seemed suspicious and I wanted to change to a different, safer clock face. The Versa wouldn't let me dismiss that same home screen message, nor would the tracker successfully switch to another clock face through the Fitbit mobile app. I held down the home button and the lower right button to restart the tracker. After restarting the tracker the same screen showed up and I was still was not able to dismiss it. After several minutes of trying to hold down different buttons to dismiss the screen I was unsuccessful. I then was able to get into the settings menu on the tracker and I selected factory reset. Once I selected factory reset, the tracker screen went black. I have not been able to turn the tracker back on. I have tried holding down the home button, holding down the home button and lower right button, as well as holding down all 3 buttons for an extended period of time. I also left the tracker charging overnight and it did not make any difference. I cannot turn it on. Can anyone help?

[NellyG]

Try another factory reset, but use the buttons this time. Id try it several times if one doesnt do it. But if that doesnt work you will need to contact Suppprt (link in my signature)

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[SunsetRunner]

Thanks for your response. I have just tried following the instructions for factory reset with holding down the buttons. The Fitbit logo has not come up on the screen, nor has the screen lit up at all. There are no signs of life at this point. I have put it back on the charger, just in case. This is so frustrating.

[Gwaliet]

I am having the same issue.   It all started when it wouldn't pair with my S7.   I"ve wasted hours troubleshooting, reading forums etc.   It's going back in the box.  I'm extremely disappointed.

[Gwaliet]

No luck getting it to restart. 

[Madhab]

I was able do factory reset. It has not taken not even 15 minutes. Once you give commend as a reset in settings, the app resets eveythings which should not take more than 2 minutes. Automatically it will restart, that's were most of us feel it's not working. Keep your Fitbit Versa near to your mobile and make sure your mobile Bluetooth has enabled and internet is accessible in your mobile. Automatically it detects and provides a pin which you need to pair between both devices. That's all.. the rest it's wizard. It takes step by step automatically.  No action needed from our end.

[Scolwell5]

I took it out of the box went through the setup process then it stopped half way through. It continued to ask if I would like to continue because not everything was installed. I said yes then it asked blue tooth or WiFi . WiFi couldn’t find a network and Bluetooth says connected on phone but on Fitbit app it just says trying to sync. I preformed a reset holding down two bottom buttons until it reset. It worked. Tried setup again. Exact same thing happened. Now I read suggestions to factory reset in settings of versa. Now my versa will not turn on. It’s just dead. Nothing works. Putting it on charger, taking it off, holding down buttons like suggested in this post. It had a charge in the 90 % range I have been extremely careful, and wasted A LOT OF TIME. Did any one else fix theirs? Mine was a gift so what do I do with this thing? I feel bad about it but it seem much too much trouble. Too much than it’s worth. Based on the posts I’ve read and my own wasted afternoon this seems like an extremely poor quality. Please help if you know a fix for this.??? Or if you know what I’m supposed to do? Trash it? I feel like smashing it into a thousand pieces. Instead I’m going to have to call the person that gave it to aren’t i? Should have ordered the smart watch my son got off of wish for 8 bucks. I chided him for buying it “ you get what you pay for son I told him” luckily I don’t pay for this one but Some one I care about did and they will want to know what I think. I should end this before I say anything I will regret. Terrible experience. Terrible product. I will be leaving reviews everywhere I can. I will spend equal time letting people know to stay away as I spent getting this this to...to what? Admit it’s a piece of junk?

[Scolwell5]

Apple iPhone is the device I am using to setup. So it’s not the android problem I’ve read about.

[dved]

I also faced this today.Versa won't sync and restarted frequently.To solve it, eventually had to Factory Reset it.

Since, then Versa won't start. Tried calling Customer Support. Gist of that talk came out to be since it is not in warranty (which exhausted last month only), there is nothing they could do and I would have to buy a new one.

Very annoying. The watch self-destructed because I executed a option provided by the Fitbit and I have to suffer because of that. Seems mass level scam to me. Destroy watches of unsuspecting customers in name of factory reset and then get them to buy new one citing expired warranty.

[Dawnj93]

Mine wouldn't sync, so did factory reset also. It is stuck on the screen with the logo and the many languages telling me to install the app. I have reinstalled the app, pushed buttons trying to get to a different screen. Won't do anything. Have been at it over an hour already. Really not happy with this process. Can't find any answers either.

[Kotterrock]

Just so you know, they're deleting comments about this issue under the guise of "cross posting". I didn't know commenting on others posts about the same issue was considered "cross posting". Sounds more like they're trying to squash anyone who have bad things to say about their products.

[Gwaliet]

I returned mine the next day. Purchased the Samsung Galaxy watch.  Love it!!!!Sent from my Verizon, Samsung Galaxy smartphone

[Pattylou410]

Yep my quite working 1 month after the warranty expired.  It wont take a charge and they could not help me fixed it either offered 25% for new one I have an old fitbit that clips on your pants that still works should of stayed with that.