Versa won't turn on after factory reset

[Curlyqbabe]

Hello!

I did a factory reset this morning around 11:30 because my fitbit wasnt synching correctly and a widget wasnt working with my phone properly. I followed the directions of a factory reset on fitbits website and now I can't  turn my fitbit back on. I have called customer service and they told me all they could do is give me a discount. Are there any troubleshooting tips I can try? I'm  a broke college student.

[NellyG]

Hi @Curlyqbabe there are only 2 things I can think of to suggest that may work (or may not, unfortunately), so give them a try.

Restart your tracker several times   Here's how

Do a Semi Factory reset

SEMI FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.