Versa won't turn on after factory reset

[KarenChristner]

I was given a versa by a friend. It works and I fully charged the battery. However after resetting it fo remove all of her data it won't turn back on. I tried pressing and holding the left and bottom button, as well as holding all 3 buttons. 

[NellyG]

Hi @KarenChristner  The only thing left that you can try is a semi factory reset using the buttons. If that doesnt work, it is unfortunately dead. ☹

SEMI FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[KarenChristner]

How does a factory reset (that I did using the setting in the fitbit itself) cause this problem? And if it's dead do I have any options?

[NellyG]

I have no idea how a factory reset sometimes kills a watch, but it does happen - not often though considering the numbers sold. 

If it is dead, I dont think you have any options from Fitbit as the limited warantee only covers the original purchaser. If you paid for your watch you could try to get your money back from the seller, but if it was given to you as a used fitbit there is no option for help that I can think of. I am sorry I canr be more help. Have you tried the semi reset I gave the instructions for Above?