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Versa won't turn on after factory reset

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‎11-11-2019 07:02 - last edited on ‎11-14-2019 07:54 by Fitbit Moderator

‎11-11-2019 07:02 - last edited on ‎11-14-2019 07:54 by Fitbit Moderator

I just factory reset my Fitbit and I can't switch it on anymore! I'm putting it in the charger but there's nothing lighting up from the screen. HELP!

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎11-11-2019 07:16

‎11-11-2019 07:16

Hi @tengster , after a FR your watch is essentially totally new (in the box state) and needs to be setup in your Fitbit app from scratch, just as when you bought it. Regards kuzibri

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‎11-14-2019 07:12

In response to SunsetRunner

‎11-14-2019 07:12

@tengster, it's great to see you in our Fitbit Community. By the way, I'm sorry for the late response. However, I'm happy to assist you with your Fitbit Versa since the display won't turn on after trying a factory reset.

 

I'd like to follow up and would like to know if the issue got resolved after setting it up as @SunsetRunner advised.

 

If you found his post helpful, please accept it as a solution so other users that experience the same issue can find it easier.

 

Looking forward to your response.

JuanJo | Community Moderator

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