Versa won't turn on after factory reset

[Gasister]

Received my versa as a hand-me-down. It worked, was factory reset and now I can’t turn it on at all. I had not finished registering it to me. I have tried the 3 button reset, it’s been the charger all day, and still no luck. What do I do?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Gasister, I'm sorry for the late response. However, let me welcome you to our Fitbit forums.

I'd like to help you with your Fitbit Versa since it won't turn on even though you have restarted it and charged it completely.

Please let me know if your watch vibrates when you put it on the charger. This information will help me to assist you accordingly.

Looking forward to your response.

[Gasister]

It doesn’t vibrate at all.

Sent from my iPhone

Moderator edit: removed personal info

[JuanJoFitbit]

@Gasister, I'm sorry for the late response, However, I appreciate the information requested.

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains the restart process but you can skip it and proceed with the rest. After this,charge your watch for 2-3 hours and see if the issue gets fixed.

Keep me posted on the outcome.