Versa won’t turn on after factory reset

[JagsMom77]

I factory reset my Versa and it’s fully charged and now it won’t turn on. I scoured this page and completed all actions referenced and nothing is happening. It is a black screen and doesn’t even get to the FitBit logo. Someone help! 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @JagsMom77.

I appreciate your participation in the Forums and sharing that your Fitbit Versa won't turn on after factory reset. Thanks for trying to resolve this, I understand how you are feeling. I appreciate the additional details and I am here to help. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you. 

Let me know if you have any questions.

[JagsMom77]

So no my issue wasn’t resolved, I was told my Versa was experiencing a MANUFACTURE DEFECT but nothing is being done to make the issue right. If I had $120 to spend I would have bought a brand new Fitbit instead of trying to get mine fixed. This has not been a good customer experience for me. Had I done something to cause the issue, other than completing a factory reset, I would have understood the lack of a resolution without having to purchase a new Fitbit but instead the agent confirmed a manufacture defect and yet I am not able to use my Fitbit unless I spend more money. The discount doesn’t even work on the exact tracker that I had, which is a Versa with Rose gold. This is not a resolution. I will not be purchasing another device. I attached screen shots of the agent I spoke with confirming this was a manufacture defect and not any actions that I did. 






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