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Versa won’t turn on after factory reset

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‎09-30-2020 09:48 - last edited on ‎10-01-2020 11:13 by

‎09-30-2020 09:48 - last edited on ‎10-01-2020 11:13 by

I did factory reset on Versa. Now my Versa won’t turn on or charge. It’s just black screen. I tried all the trouble shooting and still nothing but black screen. 

 

 

Moderator edit: subject for clarity 

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‎10-01-2020 11:12

‎10-01-2020 11:12

Welcome to the Fitbit Community, @Kalterego.

 

I am sorry to hear your Fitbit Versa won't turn on after factory reset. Thanks for trying to resolve this, I am glad to assist you. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox.

 

By the way, I've moved your post to Other Versa Smartwatches board so we can keep our forums organized.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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