Versa won't turn on after factory reset

[SunsetRunner]

My watch started to not track properly and also it would not keep the proper time or date. According to my account everything should have been correct, after restarting it, trying to let it die and completely recharging it, it wouldn’t even sync so nothing helped. I decided maybe I should disconnect it from the account and doing a factory reset and ever since I can’t even get it to turn on. Am I missing something, do I need to try anything else or is this watch completely shot now. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @SunsetRunner, welcome to the Community Forums.

Thanks for your post and for trying some troubleshooting steps before bringing this to our attention. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Looking forward to your reply.

[SunsetRunner]

The watch is completely unresponsive. I thought maybe it was the charger
and bought a new one and I still can’t get a response.

[RicardoFitbit]

Your reply is appreciated @SunsetRunner.

I'm sorry to know that you're still experiencing difficulties with your Fitbit Versa but thanks for your effort trying some troubleshooting steps. Since the steps from my previous post didn't work, please follow the ones below and let me know if the issue persists:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

Let me know if further assistance is needed and if you have any additional questions.

[SunsetRunner]

I tried the steps you told me and it still will not respond (no lights,
logos will pop up all I get is a black screen). I had someone else try the
steps again after I put it on the charger again and still nothing
happened.

[RicardoFitbit]

Thanks for your update @SunsetRunner.

Your effort and patience troubleshooting your device with me are appreciated. Since you're still experiencing difficulties, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.