help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa won't turn on after factory reset

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-31-2020 20:22 - last edited on ‎01-04-2021 14:50 by

‎12-31-2020 20:22 - last edited on ‎01-04-2021 14:50 by

I factory reset the versa. And it will not turn in I've tried charging it stays black screen . Doesn't vibrate. Not lights. No logos. Nothing. I've tried multiple  times to hold the buttons  . Nothing  .  What will make it turn on? 

 

 

Moderator edit: subject for clarity 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎01-04-2021 14:48

‎01-04-2021 14:48

Welcome to the Fitbit Community, @Dereck2334.

 

Thank you for sharing the details of the issue you’re experiencing. I appreciate your troubleshooting efforts. I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox. 

 

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎01-06-2021 16:40

In response to EdgarW

‎01-06-2021 16:40

Hi @EdgarW, it's nice to see you again in our Community Forums.

 

Thank you for joining the thread and sharing your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome. Thank you for your time and input. 

 

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes