Versa won’t turn on after factory reset

[Ayushi22]

I did a factory reset on my versa on Saturday December 18th and since then it has stopped working. The screen is black and I have charged it for at least 8 hours a day since then but it still won’t turn in. I even did the 3-button reset method, but that was of no use. So I was wondering what could be wrong with it. Please respond ASAP so I know what I should do.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Ayushi22. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

As a first approach, I'd recommend restarting your Versa. For instructions, see How do I restart my Fitbit device?

If that doesn't work and your Versa doesn't vibrate when performing the restart, please try the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable (both of them) using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

Hope that helps. 

[Ayushi22]

Thank You! I will try this for sure tomorrow.

Update: It did not work. Thanks for your help.

[MarreFitbit]

@Ayushi22 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[Guy_]

Hi @Ayushi22 - there is a known bug in the factory reset which in some cases destroys the watch so it no longer appears to work.

Once it's fully discharged pushing the button will display a battery with 0%, if it's blank then it may not yet be fully discharged.