Versa won't turn on after swimming with it

[Issaforl291]

I went on a little vacation where we went swimming three times that week each time I wore my versa into the water for a swim I put it on swimming mode and was diving in and out of the water and playing with my sibling. (Mind you I checked every source I could to know how much water my Fitbit could take on and how deep it could go.) I then when I got out dried myself of and then the Fitbit took off the band and wiped in between where the band and device meet I then turned off swim mode and seen my progress but later one night my screen would not turn off so I turned my wrist and it went of but then the screen went blank like a navy blue but it was still shining light. I woke up the next morning and I turned it on and it was at 6% I forgot it was dying and someone asked how many steps I got I went oops my Fitbit must have died I put it on the charger but instead of the screen telling me it was charging it was blank and wouldn’t turn on! I left it on the charger for at least 2 hours I tried it again nothing. But later this week I got a notification from Fitbit telling me to charge it but I wasn’t using it and it wasn’t on the charger for a week because it wouldn’t turn on I checked my phone for the Fitbit data and it was still working! Except the screen is still blank idk what to do? Has this happened to you? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Issaforl291. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa. I understand where your concern is coming from. 

I'd recommend restarting your watch by following these steps How do I restart my Fitbit device?

If the restart doesn't work, let's move forward with the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. 

[Rossldaniels]

First time swimming in the pool at my new house with my Versa 2 that was 7 months out of warranty.  Not a single problem to that day.  Dried the Fitbit off afterwards according to the instructions.  That night (and for the next 3 days) it would not take a charge.  The battery will not take a charge and will only give me the red battery with the exclamation point when charging.

I contacted customer service and they were not able to offer any technical assistance that would address the issue.  I was told that my item was out of warranty and as a good faith gesture they would offer me a discount on a new Fitbit.  As so many have stated in this community before, apparently "water resistant" to 50 meters does not mean the same as "waterproof."  I am angry at Fitbit and feel misled.  The Versa 2 even has a swimming function.  Too bad it seems to kill the device to try to actually use that function in water.

One of the first rules of successful business is that it is far cheaper to keep a customer than to try to get a new one.  The "right" action from a customer service point of view would have been to offer me a replacement and an apology for their device not working according to their specifications.  Instead, Fitbit has taken the "expedient" approach and tried to get me to spend more of my money on a new device.  Fitbit has lost me, and will soon lose my wife as customers.  They will also lose my recommendations to friends and family, gaining poor word of mouth instead.

I'm very disappointed in Fitbit as a company.  I'll find something else instead that meets my needs.