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Versa won't turn on after swimming

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‎06-06-2019 16:58 - last edited on ‎06-07-2019 09:37 by Moderator Alum

‎06-06-2019 16:58 - last edited on ‎06-07-2019 09:37 by Moderator Alum

I swam in my Versa for the first time. 5 ft only nothing deeper. It actually died before I even swam. I was in the lazy river. I didn’t soak it. Sometimes it would go in the water and other times it wasn’t in the water. By the time I decided to set the swim and do laps it died. Now it won’t charge, not that it needed charging. I can’t get it to turn on, nothing. I’m pretty upset as that’s why I wanted it. Help!

 

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‎06-06-2019 17:47

‎06-06-2019 17:47

Oh dear @Bannh Thatbis not expected behaviour (I swim with mine all the time). I will flag a moderator to help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎06-07-2019 09:36

In response to NellyG

‎06-07-2019 09:36

Hi @Bannh, welcome to the Fitbit Community Forums. Thank you for what you've tried, in oder to solve this situation and for your feedback regarding Versa. I contacted Support on your behalf and they confirmed that you already have a case open with them. They'll be glad to keep on handling your case. 

 

@NellyG thank you for your help!

 

Let me know if there's anything else I can do for you.

 

Lucia | Community Moderator, Fitbit

Hat dir dieser Post geholfen? Bezeichne ihn als Lösung und gib mir Kudos 😄
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