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Versa won't turn on after swimming

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‎08-23-2020 17:58 - last edited on ‎08-23-2020 21:02 by Fitbit Moderator

‎08-23-2020 17:58 - last edited on ‎08-23-2020 21:02 by Fitbit Moderator

I went swimming. I was in the pool for about 15 minutes or less. My mom asked me the time, I went to check and my watch wouldn't turn on. I waited till i got home. I stuck it on the charger and it got really hot. I took it off and was attempting to start it. It looks like there is moisture around the sensor. While attempting to turn it on the red light on the bottom was blinking. Also,  I can't get it to synch so it's not like it's on and the screen just isn't working. 

 

I'm at a loss and frustrated. I literally was only in the pool a short time. 

 

Moderator Edit: Clarified subject

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‎08-23-2020 20:41

‎08-23-2020 20:41

Hi @Cbkratz625, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some steps before posting over here, I understand how frustrating this matter can be for you. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.
 

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