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Versa won't turn on and button stuck

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‎02-09-2020 07:49 - last edited on ‎02-10-2020 10:52 by

‎02-09-2020 07:49 - last edited on ‎02-10-2020 10:52 by

I have had my versa for two years now. My bottom right button has been stuck for a little over a year but that hasn't really bothered me until, I was trying to reset it because it would not connect to my phone anymore. Since I could not press that button I shut it down but now it wont turn back on. It was at 53% battery life, I've put it back on the charger since, hoping that would help but it hasn't. I dont really know what to do now. 

 

 

Moderator edit: subject for clarity

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‎02-10-2020 10:50 - edited ‎02-10-2020 10:59

‎02-10-2020 10:50 - edited ‎02-10-2020 10:59

Welcome to the Fitbit Community, @Caity_1999. 

 

I appreciate your participation in the Forums and sharing that the bottom right button on your Versa is stuck and you're unable to turn on your watch. Thank you for your troubleshooting efforts. I recommend trying to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air. Hold the watch at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. After that please follow the complete troubleshooting steps from this help article: Why isn't my Fitbit device's battery charging?

 

If your screen is working, but you continue experiencing difficulties with syncing, you can check this help article: Why won't my Fitbit device sync?

 

Keep me posted on the outcome, I'll be around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-21-2020 11:35

In response to LiliyaFitbit

‎08-21-2020 11:35

Well.. I am currently sitting with a perfectly fine versa that just stopped syncing with my phone on the 12th August already and today i decided I'll try restart it. Unfortunately i didn't realize that today was the day that my bottom right button, which has been weird since i got the watch in 2018, has decided it will no longer work. I have tried everything. I even sat holding down all 3 buttons for over 15 min still.. A completely dead watch... I honestly feel a litte lost right now.. And the battery was on 64% when i turned it off.. I had it on charge for most of the day while i was at work.. 

 

  • Please help.. 😞
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‎09-13-2020 00:18

In response to WILMAZIE

‎09-13-2020 00:18

I have the exact same issue this morning - did anyone respond to assist? 

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