Versa won't turn on and charge

[AMS7]

Hi. I'm new to this online forum. I bought a versa in September 2018 and today the screen doesn't work. When i place on charger it lights up but remains black. I've tried turning off and on numerous times holding the left and bottom right buttons. The screen will light up but there's nothing on it. Just a blank lit up black screen. Thanks in advance!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@AMS7 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't turn on or take a charge. By the way, thank you for troubleshooting this issue before contacting our forums.

I'd like you to try the troubleshooting steps that are listed in this help article. This article also contains the restart process but you can skip it since you already tried it. Once you've tried these steps, charge your Versa for 2-3 hours and see if the issue gets fixed.

Keep me posted on the outcome! 

[AMS7]

Hi,I tried all the steps and charge it overnight. Nothing has changed. 
Thanks!Amy Smith

Sent from Yahoo Mail on Android

[JuanJoFitbit]

@AMS7 I'm sorry for the late response. However, since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions!