Versa won’t turn on and charge

[Zostertoast1984]

Hi all my Fitbit will not turn on. I’ve tried to charge it but it is completely dead. I’ve tried to reset and all the things I can find on the internet but no joy. It’s just out of warranty. Can any help advise?

Thank You ☺️

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Zostertoast1984 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't turn on and charge. By the way, thank you for troubleshooting this issue before contacting our forums.

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, check out if it vibrates when putting in the charger and see if the comes back to life.

Keep me posted on the outcome! 😀

[Zostertoast1984]

Hi ☺️

I have tried all the attached and nothing. How do I go forward now?
Kind regards

Sent from my iPhone

[JuanJoFitbit]

@Zostertoast1984 thank you for getting back and trying the recommended troubleshooting steps. I was able to get in touch with our Support team and was told that they assisted you via phone. I'm glad to hear that you will be back on track soon 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[jmhb11]

This seems to be a common problem with the Versa unfortunately. Mine is only 8 months old and has completely stopped working. Ive tried the troubleshooting tips to no avail, and sent 3 messages to the "support" on Twitter with no responses. I'm extremely disappointed, angry and frustrated.

[Zostertoast1984]

I called Fitbit yesterday and I have a replacement on its way. Give them a call 😊

Sent from my iPhone

[JuanJoFitbit]

@jmhb11 thank you for joining us in this thread! Regarding the display issues that your Versa experienced, I was able to get in touch with our Support team and was told that they assisted you via email. I'm glad to hear that a solution was provided and you will be back on track soon.

@Zostertoast1984 I'm so glad to hear that you were also sent a replacement unit. Thank you for posting the update here.

Don't hesitate to get back if you guys need further assistance.

Hope to see you in our Fitbit Community more often! 😀

[Zostertoast1984]

Thank you ☺️

Sent from my iPhone

[JuanJoFitbit]

@Zostertoast1984 You are very welcome. Hope you have a great weekend! 😀

[Aleajandra]

Hello, 

I bought my mom the fit vowel and she is not able to turn it on at all. It was working well until now. I tried fully charging it. and nothing. It is in perfect condition. no wear and tear. 

[12130902]

I just got my Fitbit Versa in the mail today and it won’t turn on! I’ve put it on the charger for at least 2 hours and it just pops up the Fitbit logo and nothing else! and when i take it off the charger it goes dead again

[JuanJoFitbit]

@Aleajandra @12130902, I'm sorry for the late response. However, let me welcome you to our Fitbit forums.

I would like to follow up on the charging issues that your Versa watches are experiencing. I appreciate the time spent trying to resolve the issue before contacting our forums.

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains steps that already tried but you can skip them and proceed with the rest. Finally, charge your watches for 2-3 hours and see if the come back to life.

Let me know how it goes.

[Aleajandra]

Hello,

I tried to charge it for 3 hours but nothing. Something is wrong. It does not work 😞 I need help!

[JuanJoFitbit]

@Aleajandra, thank you for getting back and trying the recommended troubleshooting steps. By the way, I'm sorry for the late response.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.